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Diamond Bank launches Artificial Intelligence-powered Chatbot for millions of Nigerian customers

Diamond Bank – Nigeria’s fastest growing retail bank – has launched an Artificial Intelligence (AI) Chatbot, leveraging pioneering technology to reach more customers with an enhanced service in Nigeria.

The Chatbot named ‘Ada’ uses AI technology to provide a human-like interaction and personalized experience for Diamond Bank customers. As Ada learns from past interactions, Diamond can offer more relevant and timely solutions that are really simple for customers to use.

Ada enables transactions such as airtime purchase, bill payments, stock trading, and money transfers all via a social network platform. Already live on Facebook Messenger , the most popular social chat programme, Ada will also be on other messaging platforms in the coming months.
Ada will give Diamond the opportunity to reach millions of people, and facilitate financial inclusion on an extraordinary scale, extending Diamond’s reach into Nigeria’s massive retail opportunity. Diamonds existing customers can already start chatting to
Ada.

Ada is also an ideal solution to Nigeria’s evolving lifestyle trends which have moved towards preferences for mobile and digitally delivered services, as well as the use of natural language Ada delivers a consistently great experience every time you talk with her. The move is also aligned with the economy’s culture of innovation and entrepreneurship, and she was built using local talent.
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